ICT Support Officer– Milton

Job No: LutheranServices12
Location: Milton

About the role

This is a fantastic opportunity for a motivated and enthusiastic individual, who might be looking for their start in the IT industry.

This is a 12 month contract position.


The ICT Support Officer, as an active member of the ICT team, will be responsible for:

  • Providing 1st level ICT support in person, over the phone and remotely;

  • Proactively follow up with ICT queries to ensure they are resolved;

  • Undertaking installation and troubleshooting for hardware, operating systems and desktop applications;

  • Performing daily routine checks and functions;

  • Assisting with the rollout and upgrade of desktop computer systems and applications; and

  • Making routine changes and additions within Active Directory.


Critical to your success in this role will be the proven ability to demonstrate

  • knowledge of the configuration and management of a computer system within a Microsoft Windows Server virtualised environment

  • exceptional written and oral communication skills, including the ability to communicate at a technical level and with non-technical users

  • excellent problem solving skills

  • a willingness to learn and adaptive

  • a proven track record of strong customer service

  • the ability to work within a fast-paced, small team environment on a wide range of simultaneous tasks


In addition you

  • may possess a qualification in Information Technology or a related field

  • will maintain a positive Federal Police Check and current Australian drivers licence


It will be highly regarded if you

  • have an understanding of ITSM and ITIL processes, VMware virtualisation and Citrix Xenapp desktop delivery.


About us

For more than 80 years, we have provided quality and contemporary support and accommodation for older Australians, young people and their families, those living with disability or mental illness, people experiencing domestic violence and hardship. Please refer to our website www.lutheranservices.org.au for the full range of current services.


How to apply

To apply for this position, please complete the below personal details and attach your resume.

A position description is available by clicking here. Please email all queries to recruitment@lutheranservices.org.au

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