Advisor-Client & Community
Job No:
COOCCA357593
Location:
Gympie
Connect, Engage & Inspire – Join Us as a Client and Community Advisor!
Full-Time Opportunity | Based in Gympie
Location: Cooinda Aged Care & Zion Gympie Home Care and Retirement Living
Be the Link Between Community & Care:
We are seeking a Client and Community Advisor who is passionate about customer experience, and building community connections to help individuals and families find the right aged care, home care, or retirement living solutions.
If you love working with people, enjoy community engagement, and thrive in a fast-paced, rewarding environment, this is your opportunity to make a genuine difference!
About Us:
Lutheran Services is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 11 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values of compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.
Your Role – Making an Impact Every Day:
The Client and Community Advisor acts as an important contact between the local community and our Aged Care, Home Care and Retirement Living facilities located in the Gympie region. The role will deliver our local area customer experience, marketing and sales strategy, driving growth of our retirement living, home care and aged care services.
Overall, The Client and Community Advisor will:
- Manage sales and occupancy for aged care and retirement living, tracked to monthly KPIs
- Implement best practice lead and database nurturing to optimise waiting lists and minimise vacancy periods
- Forge positive working relationships with referral networks, community groups and local congregations
- Nurture relationships with existing clients to generate advocacy, referrals and future sales
- Develop community networks, attend and provide events, information sessions and workshops
- Monitor and report on local competitor activity to inform sales initiatives
What You’ll Bring to the Team:
You could be a customer service or aged care professional looking for a meaningful next step, or a sales or marketing expert ready to make a difference in your community! Ideally, you will have:
- An ability to develop and maintain positive relationships, both internally and externally
- Experience in aged care, retirement living, home care, property, sales, client services or other relevant industry
- An understanding of contract and legal requirements within the retirement and aged care sectors (not essential)
- Experience managing prospective buyer databases and CRMs
- Excellent communication, presentation and decision-making skills
- A consumer-directed approach that thrives in an environment of person-centred care.
- Tertiary qualifications in aged care, business, social services or a relative field (highly regarded)
What We Can Offer You:
A professional work environment in an organisation that genuinely cares, values dedication and performance.
- Access to Salary Packaging – enjoy up to $15,990 of your salary tax-free!
- Opportunities for skills and career growth- we support additional study with time off and some paid support. Move into other areas of care- diversional therapy, nursing or home and community care to name a few
- Employee Assistance Program, supplier discounts across health insurance and electricity and gas providers as well as appliances and holidays!
Looking for a meaningful next step? Whether you're a Customer Service pro or a Sales and Marketing wiz, this dynamic, Client-Focused role puts you at the heart of building a welcoming and supportive community!
Apply Now by completing the application form below and attaching an updated copy of your resume.
Take a look at the full position description here.