Hotel Services Lead
Job No:
COOHSL374794
Location:
Gympie
Are you a motivated hospitality professional with leadership experience and a passion for excellence?
Lutheran Services is seeking a dedicated Hotel Services Lead to oversee catering, cleaning, and laundry operations to create a high-quality, person-centred hospitality environment that supports the wellbeing and dignity of our residents.
Lutheran Services is seeking a dedicated Hotel Services Lead to oversee catering, cleaning, and laundry operations to create a high-quality, person-centred hospitality environment that supports the wellbeing and dignity of our residents.
Location: Cooinda Aged Care, Gympie, QLD
This is a Full-Time opportunity
This is a Full-Time opportunity
Care with Compassion – Be the Heart of Our Community:
Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over 6,000 people each year across more than 25 sites.
Part of Lutheran Services, Cooinda Aged Care service in Gympie is community-focused and committed to providing compassionate and high-quality care to our residents. Cooinda is set against a beautiful country setting on 25 acres, nestled amongst bushland and surrounded by native wildlife.
Part of Lutheran Services, Cooinda Aged Care service in Gympie is community-focused and committed to providing compassionate and high-quality care to our residents. Cooinda is set against a beautiful country setting on 25 acres, nestled amongst bushland and surrounded by native wildlife.
About The Role:
As the Hotel Services Lead, you will:
- Oversee the daily operations of the catering, cleaning, and laundry teams
- Ensure services meet Aged Care Quality Standards and resident expectations
- Lead, support and develop a multidisciplinary hospitality team
- Manage rosters, stock control, inventory, and ordering within budget
- Foster a culture of continuous improvement, service excellence, and compliance
- Engage with residents and families to respond to feedback and improve experience
- Liaise with internal and external stakeholders, including contractors and auditors
About You:
- Experience in hospitality leadership within aged care or a similar environment
- Strong communication, team coordination, and organisational skills
- Demonstrated knowledge of food safety, WHS, and infection control standards
- Proven ability to manage staff scheduling, stock ordering, and service reviews
- Committed to kindness, integrity, and a values-based approach to leadership
Essential:
- Previous Aged Care experience & adhering to the Aged Care Legislation
- Strong people management and time management skills
- Current Police Check and QLD Driver’s Licence
Why Choose Us?
- Salary packaging, enjoy up to $15,990 of your salary tax-free! - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed- and you take home more pay!
- Opportunities for skills and career growth- we support additional study with time off and some paid support. Move into other areas of care- diversional therapy, nursing or home and community care to name a few.
- Above Award Wages with a brand new EA
- Employee Assistance Program, supplier discounts across health insurance and electricity and gas providers as well as appliances and holidays!
APPLY NOW! Please attach your resume, complete the application form and the questions below. For a copy of the position description please click here.
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