Lutheran Services
Lutheran Services
Lutheran Services
Lutheran Services

Administration Officer - Reception

Job No: SALAO2621489
Location: Toowoomba

We’re looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support. 

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Toowoomba - QLD
Employment Type: Full Time | Monday to Friday 8am - 4pm 
Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits  

What You’ll Be Doing:
  • Welcome residents, families, visitors and contractors and provide friendly reception support
  • Answer, triage and direct phone, email and in-person enquiries
  • Respond to routine enquiries and refer more complex matters to the appropriate team member
  • Record messages, enquiries and follow-up actions accurately
  • Manage visitor sign-in and site requirements
  • Assist with admission and enquiry administration
  • Complete filing, data entry, document preparation and mail distribution
  • Support petty cash, banking and invoice processing
  • Assist with resident appointments, vehicle and shared-space bookings
  • Maintain office supplies and stationery
  • Assist with service communications, newsletters and notices
  • Provide other general administrative support as required.
What You’ll Bring:
You’ll be someone who enjoys helping people, stays organised and can confidently manage a busy reception environment. 
  • Strong customer service and administration experience
  • Excellent attention to detail
  • Strong verbal and written communication skills
  • Good organisational and time management skills
  • Ability to manage multiple priorities and deadlines
  • Confidence working independently and as part of a team
  • Moderate computer skills, including Microsoft Office, CRM and database systems
  • Ability to quickly learn and understand the requirements of the aged care environment
  • Current Police Check or NDIS Worker Screening Clearance, as required.
Why You’ll Love Working With Us:
  • Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
  • Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
  • Employee Assistance Program for wellbeing support.
  • Fitness Passport: Stay active with discounted gym memberships for you and your family.
  • Ongoing Training & Development opportunities to grow your career
Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.   

Ready to Apply? We’d love to hear from you! Please attach your resume and complete the application form provided. For a copy of the position description, please Click Here
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About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.