Service Delivery Team Lead - Home Care
Job No:
SALHCSDTL358482
Location:
Toowoomba
Service Delivery Team Lead – Home Care
Lead, mentor, and drive excellence in Home Care services.
We are seeking a dedicated Service Delivery Team Lead to oversee and support a team of Support Workers in delivering high-quality Home Care services. This role is responsible for ensuring smooth daily operations, coordinating care services, and maintaining compliance with policies and industry standards.
Full-Time Role (76 hours per fortnight)
About Us:
Lutheran Services is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.
Part of Lutheran Services, Salem Home Care supports older members of the Toowoomba community to stay in their own home for longer. We are committed to enhancing the quality of life for our clients. We take pride in our mission to deliver person-centred care, promoting independence, dignity, and a sense of belonging.
About The Role:
You will play a key role in mentoring and coaching staff, managing schedules, overseeing client care plans, and ensuring a positive experience for both clients and their families. Additionally, you will support business operations by monitoring budgets, managing risks, and implementing continuous improvement initiatives. Strong leadership and communication skills will be essential to foster teamwork and maintain high service standards.
About You:
We are looking for a strong and compassionate leader who is committed to delivering person-centered care. To be successful in this role, you will have:
- A Diploma in Aged Care and experience in team leadership, preferably within the Aged Care sector.
- Strong communication and relationship-building skills to engage with clients, staff, and external stakeholders.
- Experience in business operations, workforce planning, and budget management.
- The ability to prioritise, problem-solve, and work both independently and collaboratively.
- Proficiency in Microsoft Office, CRM, and database applications.
What We Can Offer You:
A professional work environment in an organisation that genuinely cares, values dedication and performance.
- Above Award Wages with a brand new EA
- Access to Salary Packaging – enjoy up to $15,990 of your salary tax-free!
- Opportunities for skills and career growth- we support additional study with time off and some paid support. Move into other areas of care- diversional therapy, nursing or home and community care to name a few
- Employee Assistance Program, supplier discounts across health insurance and electricity and gas providers as well as appliances and holidays!
If you’re passionate about leading teams, driving service excellence, and making a meaningful impact in people’s lives, we’d love to hear from you!
How To Apply:Please complete the application form and the questions below and attach your resume.
For a copy of the position description please Click here.