Transformation Manager - Home Care
Job No:
SCSAHBTM348950
Location:
Milton
Support at Home Transformation Program Manager
We are looking for a Support at Home – Business Transformation Manager who can grow our Home Care Program and set us apart from the competition as a provider that “makes your heart smile." You will be based at our Support Center in Milton in a full-time, fixed-term position for 18 months.
About Us:
At Lutheran Services, we draw on our rich Lutheran tradition of caring for everyone – the individual, family, and community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. Together with the congregations that founded us, we’ve been serving Queenslanders since 1935. We currently have more than 20 sites across the state, from Tallebudgera to Rockhampton.
Our dedicated workforce of over 2000 makes a difference in the lives of many people every day. They bring our vision to life – helping those we serve to pursue the lives they hope for and enabling the communities we are part of to thrive.
About the role:
The Support at Home Transformation Program Manager is a fixed-term position for 18 months. This role will lead and oversee the implementation of strategic initiatives to ensure readiness for delivering a scalable, competitive, financially viable, and customer-focused Home Care service. These efforts align with the Support at Home legislative changes effective June 1, 2025.
About You:
You are excited to grow a Home Care Program that delivers support that feels like family. You place equal value on the outcomes you achieve and the effective working relationships you build to enable this.
Key Accountabilities:
- Lead the transformation of our Home Care program in line our Lutheran Services’ Model of Care and Service, Lutheran identity and new legislative changes.
- Develop and execute a comprehensive transformation program that integrates multiple initiatives and fosters effective collaboration across departments.
- Create and execute a comprehensive transformation project plan for Support at Home services post-July 2025.
- Strategically integrate program initiatives to support the General Manager of Home Care in stabilising the current Home Care business throughout the transformation process.
- Create and maintain a program budget, conduct risk assessments, and develop mitigation strategies.
Essential Criteria:
- Demonstrated experience in overseeing business transformation and/or improvement programs in a comparable organisation.
- Strong understanding of home care services and health care industry trends.
- Leadership skills with a focus on fostering teamwork, collaboration and a positive work environment.
- Strategic planning, budget development and resource management skills to plan, track and report on program success.
- A desire to grow a program that stands apart for its customer-focussed care.
What we can offer you:
Now you know what we are after, here is what we can offer you:
- Learning and development opportunities
- Access to salary packaging, significantly increasing your take-home pay
- Good work-life balance
- Access to a wide array of staff discounts
- Membership to our dedicated Employee Assistance Program.
We're eager to meet people that are value aligned and not just candidates who check all the boxes. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
To apply for the role, please attach your resume and to download a copy of the position description, please click here.