Quality & Accreditation Partner
Drive excellence in service delivery and compliance

About the role:

Across our urban and regional Queensland services, our team of Quality & Accreditation Partners work at all levels across local services, department leads, and corporate support service staff, to provide practical outcomes to the business in the areas of quality processes and compliance.

Reporting to the Compliance and Quality Manager, you will consult, collaborate and network with Lutheran Services employees from Queensland sites based in your region.  The role requires travel under a regular schedule to various Lutheran Services sites mainly located at Gympie but may also include travel to sites situated over the Sunshine Coast/Caboolture area (actual site locations will be discussed and determined with the successful applicant taking into consideration where they live).  You will also be required to travel bi-monthly to Milton or one of our sites for a face-to-face team meeting.

This role focuses on implementation and compliance at site level to maintain consistent best-practice quality systems and improvements, including but not limited to:

• Support on-site teams to understand regulatory framework
• Lead coordination of all accreditations and external audits
• Have input into site investigations when required
• Maintain risk registers
• Support sites with development, monitoring and review of procedures
• Conduct internal auditing
• Support sites to comply with report recommendations
• Ensure compliance with Service Level Agreement
• Build strong relationships with Site Managers and teams.

About you:

• Experience in a similar role in quality, auditing or management
• An understanding of legislation compliance such as the Aged Care Quality and Safety Standards and/or the NDIS Quality Standards and/or Human Services Quality Framework, or other industries that hold similar accreditation standards 
• Clinical staff who have an interest in quality, or experience in a quality role within the health industry will be looked at favourably but is not essential
• High level of communication, interpersonal skills and strong stakeholder engagement
• High level critical thinking, analytical data trend analysis and problem-solving skills
• Strong written and verbal communication skills.

About us:

Lutheran Services is a not-for-profit organisation dedicated to delivering high-quality aged care, community services, and retirement living across Queensland. Our values-driven approach ensures that our clients receive the best care and support in a safe, respectful, and empowering environment.

We have a strong workforce of over 2000 people that makes a difference to the lives of many people every day. They bring our vision to life – helping those we serve to pursue the lives they hope for and enable the communities we are part of to thrive. 

 What we offer:

• The opportunity to be part of a respected Not for Profit Organisation
• Excellent remuneration package including access to salary packaging
• Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
• Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
• Learning and professional development opportunities.
• Our exclusive Thrive wellbeing program

 Apply Now:

To apply for this position please attach your resume and answer the below questions. To view a copy of the position description please click here.